Product Support Policy
This page informs you of our policies regarding what product support you can expect from us. This service has been designed to be fully automated and not require any human intervention. If and when customers/users are charged for this service then the product support policy may change. However, user & customer feedback is important and if you have questions, suggestions such as changes to the website, new vendor products, models, currency support, new markets or information which you would like us to display please contact us via email at sales@confprice.com
What is included in free product support
For free users of confprice we provide a best efforts level of product support, which is provided via our support ticketing system and includes the following:
- Answering questions about features and functions
- Responding to any requests for new features, new supported suppliers, vendors and their products , for example you may want a price check of a product which is not yet supported or support for offers/proposals in a currency which is not yet supported, so contact us at sales@confprice.com
Please note that product support is ONLY provided by submitting a new support ticket on our website and not via any other method.
What is not included in product support
Due to time and resource constraints we are only able to provide a best efforts level of product support for free users. And we may not be able to reply to your questions or solve your problems. This means that we will NOT provide any of the following for users:
- Logging into your site to investigate or fix any issues you have with your site
- Customization services or any other custom work
- Third-party plugins integrations
- Server diagnostics, maintenance or any other server related service
- Any other things that are not related to our products directly
Estimated response time (free product support)
For users who are looking for free product support we aim to respond to new tickets within 48 hours (Monday-Friday). Please note this is only an estimate and our actual response times may vary depending on support load and we may well take longer to respond to more advanced or technical queries. Or we may not be able to respond to any product questions/email at all.
For Paying Users (when this becomes available)
Our paying users will get following added advantages:
- Priority Product Support (Tickets from Paying users will be answered first before free users)
- Feature Request like new supplier, vendor or new product price checking will have high consideration depending on the feasibility of the request and our team.
Changes To Product Support Policy
We may update our Product Support Policy from time to time. We will notify you of any changes by posting the new Product Support Policy on this page.
You are advised to review this Product Support Policy periodically for any changes. Changes to the Product Support Policy are effective when they are posted on this page.
Contact Us
If you have any questions about our Product Support Policy, please contact us on; support@confprice.com